Etat Libre d'Orange (hereinafter the “Site”) is published by Europerfumes, a SAS having its head office located at 60 Honeck Street, Englewood NJ 07631, US.

Access to the site, as well as the use of its contents, is subject to the following terms of use. Accessing and browsing the Site constitutes unconditional acceptance by the visitor of the following stipulations: The Site is owned exclusively by Europerfumes which is the only entity authorized to use the intellectual property rights and personality rights related thereto, in particular the brand, models, copyrights and image rights, in terms of originals or through express authorization. The Site is owned exclusively by Europerfumes which is the only entity authorized to use the intellectual property rights and personality rights related thereto, in particular the brand, models, copyrights and image rights, in terms of originals or through express authorization.

Europerfumes endeavors to make its best efforts to ensure the accuracy and updates of the information distributed on its Site and reserves the right to correct, at any moment without prior notice, its contents. However, Europerfumes cannot guarantee the accuracy, precision and exhaustivity of information available on the Site.

As a result, Europerfumes accepts no responsibility whatsoever: for any imprecision, inaccuracy or omission with regard to information available on the Site, for any damage resulting from the intrusion by a third party leading to modification of the information available on the Site and, more generally, for any damage, direct or indirect, for whatever cause, origin, nature and consequence, brought about by anyone having access to the Site or the impossibility of accessing the Site; likewise for the use of the Site and/or credit granted to any information emanating directly or indirectly from the latter.

Visitors are likely to provide personal data. Provision of this personal information is optional. in accordance with the American Data Protection and Information Privacy Laws, each visitor may access personal data concerning him/her and amend or delete it, if appropriate, by contacting Europerfumes’ US Customer Services Department - uscustomerservice@etatlibredorange.com – 60 Honeck Street, Englewood NJ 07631, US.

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels from Facebook.
• Disclosure for a business purpose: shared with our processor Shopify, social media advertising through Facebook and Instagram, email marketing with Klaviyo, only if you consent.

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, PayPal, Amazon Pay, ApplePay), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify, social media advertising through Facebook and Instagram, email marketing with Klaviyo, only if you consent.

Customer support information

• Examples of Personal Information collected: Name, Address, Phone Number, Email Address
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.
• Disclosure for a business purpose: Zendesk 

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Facebook Pixel is used to collect and track data from customers based on site behaviors and purchase history. Additionally, our email marketing platform, Klaviyo, tracks customer purchase history and site behaviors.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

SMS Privacy

We respect your privacy. We will only use information you provide to transmit your mobile messages and respond to you, if necessary. This includes sharing information with our program partners, message content providers, phone companies, and vendors who assist us in the delivery of mobile messages.  EXCEPT AS SET FORTH IN THIS SECTION, WE DO NOT SELL, RENT, LOAN, TRADE, LEASE OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH PROGRAMS TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with SMS, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name, mobile number or a name or mobile number that you are not authorized to use. If in our sole discretion, we believe that any such information is untrue, inaccurate, or incomplete, or you have opted into SMS for an ulterior purpose, we may refuse you access to SMS and pursue any appropriate legal remedies.

Lawful basis

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

Cookies

Europerfumes may set up a “cookie” on the visitor’s computer who allows him/herself to be identified. The visitor is reminded that it is possible to refuse the installation of “cookies” on his/her computer by configuring his/her browser accordingly.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Europerfumes has installed the means to ensure the security of files constituted from personal data collected on the Site. However, Europerfumes is not able to control the risks linked to operation of the Internet and would draw the internet user’s attention to the existence of possible risks concerning the confidentiality of data transiting through this network and accepts no responsibility whatsoever concerning this risk. The creation of hypertext links to the Site may only be done so with the prior, written authorization of Europerfumes , which may be revoked at any time. As a result, Europerfumes accepts no responsibility whatsoever concerning the contents of sites linked to the Site.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Europerfumes informs visitors to the Site that these conditions may be changed at any time. These modifications are published online and are considered to be accepted unconditionally by all visitors accessing the site following their publication online.

The present terms and conditions are governed by US law. US courts of law are territorially qualified and are acquainted with any lawsuits related to the use of the Site.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at uscustomerservice@etatlibredorange.com or by mail using the details provided below:

60 Honeck Street
Englewood, NJ 07631

Last updated: 3/1/2021

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/make-a-complaint/